Have questions about Ecozone? Our team is here to help. Reach out to us through any of the channels below and we'll get back to you as soon as possible.
Chat with our support team in real-time, 24/7.
Fill out the form below and our team will get back to you within 24 hours. We're here to help with any questions or concerns.
350 Fifth Avenue
New York, NY 10118
United States
1 Poultry
London EC2R 8EJ
United Kingdom
1 Raffles Place
Singapore 048616
Singapore
DIFC, Gate Village 10
Dubai
United Arab Emirates
Find quick answers to common questions. Can't find what you're looking for? Contact us directly.
Creating an account is simple! Click on the "Sign Up" button, provide your email address, create a secure password, and verify your email. Complete the KYC verification process to start trading. The entire process takes less than 5 minutes.
We accept bank transfers (ACH, SEPA, Wire), credit/debit cards (Visa, Mastercard, Amex), and various cryptocurrency deposits. Fees vary by payment method, with bank transfers typically offering the lowest fees. All transactions are secured with bank-level encryption.
Cryptocurrency withdrawals are typically processed within 30 minutes to 2 hours after approval. Fiat withdrawals via bank transfer take 1-3 business days depending on your bank and location. We process withdrawal requests 24/7 for your convenience.
Absolutely. We store 95% of funds in offline cold storage, use multi-signature wallets, and maintain $250 million insurance coverage. Our platform undergoes regular third-party security audits and complies with global financial regulations including KYC/AML requirements.
Yes! We provide 24/7 customer support through live chat, email, and phone. Our average response time is under 2 hours for emails and under 2 minutes for live chat. VIP members receive priority support with a dedicated account manager.
Our standard trading fee is 0.1% per transaction for both makers and takers. VIP members can enjoy discounts up to 50% based on their trading volume. There are no hidden fees, and we display all costs transparently before you complete any transaction.